• Application Deadline: Fri, 30 Oct 2026 00:00:00 GMT
• Position: Customer Service Representative



• Job Type Full Time , Onsite



• Qualification Others



• Experience 2 - 4 years



• Location Abuja




• Job Field Customer Care, Success and Service 
  
  

Job Overview

• Be a welcoming first point of contact for guests at YellowDoor Hotels in Abuja. Across calls, messages and face-to-face conversations, you’ll help people feel heard, connect them with the right team and keep requests moving in a boutique hotel that values warm, accountable service.

Responsibilities

• Answer guest calls and messages clearly and courteously.


• Welcome and assist guests face to face.


• Listen to concerns, apologize when appropriate and help move issues toward resolution.


• Direct requests to the right department and follow up on answers.


• Cover rotating shifts, including weekends and holidays.

Requirements

• 2-4 years of experience


• Customer service experience


• Phone and message handling


• Face-to-face guest service


• Clear, warm communication


• Guest recovery


• Request routing and follow-up


• Rotating-shift availability


• Multichannel customer service (phone, messaging and in person)


• Guest complaint handling and service recovery


• Request triage, escalation and follow-up


• Service performance tracking and reporting


• Hotel reservations and guest-service systems

Preferred Qualifications

• Telecommunications customer service experience


• Hotel or restaurant service experience