Job Description
Job Summary
- Principal Facilities Management Limited seeks a highly experienced, results-driven Facility Manager to oversee daily operations, maintenance, and tenant relations for a high-end commercial shopping plaza.
- The ideal candidate will ensure seamless service delivery, operational efficiency, and an outstanding customer experience for tenants and visitors.
Key Responsibilities
Facilities & Infrastructure Management
- Supervise and coordinate the maintenance of the plaza’s infrastructure: elevators, escalators, power systems, lighting, HVAC, water supply, etc.
- Oversee implementation of preventive and corrective maintenance programs.
- Manage vendors and technical contractors to ensure service quality and compliance.
Plaza Operations
- Ensure smooth operation of daily activities including cleaning, security, parking management, and waste disposal.
- Conduct routine inspections to maintain a clean, safe, and attractive environment.
- Monitor utility services and respond promptly to faults, breakdowns, or incidents.
Tenant Relations
- Act as primary contact for all tenants regarding facility-related needs or complaints.
- Support tenant onboarding and exit processes, ensuring smooth transitions.
- Organize periodic engagement forums or feedback sessions with tenants.
Health, Safety & Regulatory Compliance
- Enforce safety protocols and ensure compliance with relevant laws, regulations, and building codes.
- Coordinate fire drills, safety audits, and risk assessments.
- Maintain emergency response procedures and incident logs.
Budgeting & Administration
- Prepare and manage the facility’s operational budget.
- Oversee service charge administration, billing, and revenue tracking.
- Maintain records of contracts, maintenance schedules, and asset inventories.
- Generate monthly reports for management review.
Requirements
- Education: Bachelor’s Degree in Facility Management, Engineering, Estate Management, or a related discipline.
- Experience: 3–5 years in commercial property/facility management (shopping malls or plazas preferred).
Skills:
- Strong communication and leadership abilities
- Solid understanding of building systems and plaza operations
- Experience working with retail tenants and vendors
- Proficiency in MS Office and facility management software