Job Description
KEY RESPONSIBILITIES:
- Oversee and coordinate daily operations of all outlets
- Ensure high standards of food quality, hygiene, safety, and customer service
- Lead, recruit, train, and manage all staff including supervisors, chefs, cashiers, and waiters
- Prepare duty rosters and ensure adequate staffing at all times
- Manage inventory, stock control, procurement, and supplier relationships
- Control food cost, wastage, cash flow, and ensure profitability
- Monitor sales performance and develop strategies to increase revenue
- Handle customer complaints and ensure customer satisfaction
- Ensure compliance with NAFDAC, health and safety regulations, and company policies
- Prepare and present daily, weekly, and monthly financial and operational reports to management
- Implement marketing promotions and business growth initiatives
- Ensure all equipment and facilities are properly maintained
REQUIREMENTS & QUALIFICATIONS:
- B.Sc / HND in Hospitality Management, Business Administration, Food Science, Catering or related field. PhD or MBA is an added advantage
- Minimum of 10-15 years proven experience in Eatery industry, with at least 5 years in a managerial capacity.
- Strong leadership and people management skills
Sound knowledge of restaurant operations, food safety standards (HACCP), and inventory management
- Excellent financial, budgeting, and cost control skills
- Strong business acumen and ability to drive sales growth
- Excellent communication, interpersonal and customer service skills
- Proficient in MS Office and POS/restaurant management software
- Must be honest, proactive, and able to work under pressure