• Application Deadline:
• Position: Client Relationship Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Sales and Business Development 
  
  

Job Description

• Manage client communications, respond to inquiries, and provide timely, professional assistance.


• Build and maintain positive relationships with existing and prospective clients.


• Handle client complaints, resolve issues promptly, and escalate complex matters when necessary.


• Follow up with clients to ensure satisfaction with the company's products and services.


• Maintain accurate client records, communication logs, and relationship management reports.


• Identify opportunities to improve client experience, retention, and service delivery.


• Collaborate with relevant departments to ensure client needs are effectively addressed.


• Support client onboarding, engagement, and follow-up activities.

Qualifications and Requirements

• Bachelor's Degree or HND in Business Administration, Marketing, Communication, or a related field.


• Previous experience in client relations, customer service, or a similar role is an advantage.


• Strong verbal and written communication skills.


• Excellent interpersonal, problem-solving, and organisational abilities.


• Proficiency in Microsoft Office and client management tools.


• Ability to remain professional, patient, and solution-oriented when handling difficult clients.