• Application Deadline:
• Position: 1st Line Technical Support Agent



• Job Type Full Time



• Qualification



• Experience



• Location Lagos




• Job Field ICT / Computer 
  
  

Job Summary

• Responsible for providing first-level technical support, troubleshooting basic technical issues, resolving user complaints, and escalating complex issues to the appropriate team.

Key Responsibilities

• Provide technical support via phone, email, or other channels.


• Troubleshoot basic hardware, software, network, and system issues.


• Log, track, and resolve support tickets promptly.


• Escalate complex issues to the appropriate technical team.


• Follow up on unresolved issues and ensure user satisfaction.

Required Skills

• Basic knowledge of IT systems, hardware, software, and networking.


• Good communication and problem-solving skills.


• Strong customer service skills.


• Ability to work under pressure and manage multiple tasks.


• Basic computer skills and familiarity with ticketing systems.

Location:

• Proximity to Ikoyi, Lagos, is very important.