Analyze user engagement (e.g. click-through and bounce rates)
Report on web traffic from all social media
Build and support SEO strategies, including optimizing keywords in content marketing projects
Identify habits of our online customers and suggest ways to reach a broader audience
Maintain a cohesive strategy across all platforms to increase our brand awareness
Coordinate with the Social Media Manager and the Marketing department to design advertising campaigns
Ensure timely responses to customers and followers’ queries and comments
Advise other employees on their social media activity (e.g. how to respond to comments and questions by customers and what to share on personal or company accounts)
Research how emerging social networks and features can benefit our company
Update our social media company policy, when necessary
Requirements and skills
Previous work experience as a Social Media Analyst, Social Media Coordinator or similar role
Hands-on experience with social media platforms and digital marketing campaigns
In-depth understanding of SEO, keyword research and Google Analytics
Experience with social media management tools, like Buffer and Hootsuite
Familiarity with online content (experience with WordPress and content management systems is preferred)
Ability to identify target audience preferences and trends
Excellent communication skills
Time management and multitasking skills
BSc HND in Marketing, Communications or related fields
Additional qualifications in digital technologies or social media management is a plus