• Application Deadline:
• Position: Social Media Ads Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Media / Advertising / Branding 
  

About the job

• Call Centre Experience: at least 3 years of customer support experience via phone, email, and chat is preferred.


• Social media advertising experience is a huge plus and highly preferred.


• Excellent and fluent communication skills: verbal, written, listening skills.


• Very customer service focused, able to deal with customers in a friendly, positive, and polite manner via calls.


• Ability to engage the customer, strategically build rapport and handle objections.


• Proven ability to deal with problems and solve them effectively.


• Multi-channel transactional sales & marketing to deliver best practices to long-tail advertisers.


• Self-motivated and confident with a results-driven attitude.


• Use listening skills that support effective telephone communication to support the customer needs and requests.


• Uplift revenue by providing consultative advice to small and medium-sized businesses (SMBs) as well as micro businesses to help them grow their businesses across multiple channels - chat, email, and phone.


• Apply appropriate actions to effectively resolve the customer request.


• Ensuring digital education measured by the number of events executed, product solutions pitched and actioned.


• To always provide a high level of customer service to clients.


• Robust multitasking skills (e.g., able to log calls and interact with the customer simultaneously)


• Other Duties as assigned.