• Application Deadline:
• Position: NI - Customer Service Sales Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Not specified


• Job Field Sales / Marketing / Retail / Business Development 
  

With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. 

Responsibilities:

• Management of day-to-day operations of CS sales.


• Oversee the sales team to ensure targets and standards are met by holding daily briefing with team to set objectives for the day and monitor progress regularly.


• Devises strategies and techniques necessary for achieving the sales targets.


• Achieving growth and hitting sales targets by successfully managing the sales team.


• Access current team processes and procedures, identify opportunities for improvement and implement them.


• Provide detailed and accurate sales Analytics and forecasts for the team


• Tracking sales Team KPI on daily, weekly and monthly basis, sending performance report to management.


• Setting individual sales targets within the sales team.


• Ensure the right staffing count is done in CS sales to efficiently manage cost and productivity.


• Resolve customer complaints regarding sales and service.


• Plan and coordinate training programs for cs sales staff.

Qualifications

• Bachelor's Degree in Business, Marketing, Communications, or related field.


• 5 years of experience in sales with experience in Tele-sales or banking sales.


• Strong oral and written communication skills.


• Proven ability to lead a team to meet targets.


• Excellent leadership skills.


• Experience setting sales goals.


• Results-oriented with strong analytical skills


• Deep understanding of CRM systems and best practices


• Proficient in Microsoft Office especially excel or google sheet

KPI

• Growth of CS sales share of business


• CPO reduction


• NMV, Net order meeting set commercial target.

We Offer:

• A unique experience in an entrepreneurial, yet structured environment


• A unique opportunity of having strong impact in building the African e-commerce sector


• The opportunity to become part of a highly professional and dynamic team


• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders