• Application Deadline: Tue, 7 Mar 2023 00:00:00 GMT
• Position: Logistics Officer (Resolution & Compliance)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Logistics 
  

Job Description

We are looking for logistics officers to work alongside the Resolutions teams to handle the following duties:

• Resolve station & customer escalated issues - missing/damaged/delayed - daily/weekly report.


• Monitor and track unacknowledged parcels to resolution - Daily report.


• Data spooling and extraction.


• Notify affected stations (Origin/destinations); email and phone calls.


• Track responses and update the database & escalate when there is no response


• Escalate process failures - root cause.


• Follow through on all escalated issues (closure).


• Reports; system issues, process failure, pending issues, resolved issues, personnel queries.


• Forwarded/delayed parcel; Daily report.


• Monitor and track Customer pick-up and follow-up to ensure prompt collection, and in good condition to reduce liability.


• Take inventory of all delayed customer collections and send to the CPS with an email communication.


• Parcel registration issues.


• Trip creation and acknowledgment issues.


• Waybill edit and cancellation.

Requirements

• Candidates should possess a Bachelor's Degree qualification with at least 2 years relevant work experience.


• Ability to identify and analyse issues.


• Strong skills in negotiating, relationship building, problem solving, and timely problem escalation.


• Excellent communication skills


• Strong attention to details


• Strong report writing skills


• Good analytical and investigative skills


• Proficiency in MS Office (Word, Excel, PowerPoint)


• Excellent time management and organizational skills


• Good investigative skills.