• Application Deadline:
• Position: Care Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 year


• Location Lagos


• Job Field Customer Care 
  

Key Responsibilities:

• Respond to requests, inquiries, and complaints from clients and prospective clients while maintaining a positive attitude.


• Assist prospective clients in their choice of the company’s health plan by providing relevant and accurate information.


• Escalate unresolved issues to the appropriate divisions for resolution and ensure optimal client satisfaction.


• Record details of customers’ complaints, feedback, and suggestions using the appropriate internal communication system.


• Convince inbound prospects to buy our health insurance products or use any of our services.

Requirements

• HND / B.Sc degree


• Basic proficiency in the use of Microsoft Office tools.


• Willingness to work on a shift basis and on weekends.


• You have at least 1-year experience within a Customer Service or Customer Success role, ideally within the Healthcare industry.


• Fluent English is a MUST


• You possess excellent interpersonal as well as written and verbal communication skills.


• You possess strong analytical skills and are comfortable dealing with numerical data


• You pay strong attention to detail and deliver work that is of a high standard


• You are highly goal driven and work well in fast-paced environments

Benefits

• Join a market leader within the Insurance space


• Attractive Salary & benefits


• Unlimited leave days


• Free office lunch


• Fantastic work culture


• Work and learn from some of the best in the industry


• Great work-life balance