• Application Deadline: Wed, 10 May 2023 00:00:00 GMT
• Position: Social Customer Service Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Customer Care 
  

Responsibilities

• Build sustainable relationships and trust with customer through open and interactive communication


• Provide accurate, valid and complete information about company’s products to increase customer satisfaction.


• Acknowledging and resolving customer complaints, providing them with appropriate solutions and alternatives to ensure resolution.


• Communicating with customers through various social media platforms, attending to their queries, concerns, and comments.


• Reviewing all social media posts for accuracy and ensuring inappropriate content is removed.


• Staying informed on social media trends, innovations, and changes.


• Maintaining a working knowledge of company products to effectively communicate with customers.


• Keeping records of customer interactions, transactions, comments, and complaints.

Requirements

• B.Sc in Customer Service, Social Media Management or a related field.


• A minimum of 2 years proven experience as a social customer service rep or a similar role.


• Working knowledge of variety of social media platforms is MUST.


• Solid customer service skills.


• Good communication and interpersonal skills.