• Application Deadline: Wed, 31 May 2023 00:00:00 GMT
• Position: Social Media/ Client Service Executive


• Job Type Full Time


• Qualification OND


• Experience 0 - 1 years


• Location Lagos


• Job Field Media / Advertising / Branding 
  


• Salary Range ₦150,000 - ₦200,000/month
  

Focuses on increasing brand awareness through the effective use of social media outlets and drive a customer service strategy aimed at increasing clients’ base as well as impact positively company’s bottom-line.

RESPONSIBILITIES

• Using social media marketing tools to create and maintain the company’s brand


• To develop social media marketing campaigns


• Interacting with customers and other stakeholders via the company’s social media accounts


• Analyzing the company’s digital marketing plan and social media strategy and identifying strategic weaknesses and making recommendations for improvements


• Researching social media trends and informing management of changes that are relevant to the company’s marketing activities


• Listen to customers' concerns, issues and questions.


• Resolve customers' concerns and answer customers' questions to your best ability.


• Maintain a positive attitude and calmly respond to customers' complaints.

KPI

• Increase the following on the company’s social media platforms every quarter by 500 people


• Conduct a quarterly customer satisfaction survey


• First Call Resolution: Avoid customers calling back for the same issue


• Average Resolution Time: Monitor the time it takes to solve an issue


• Submit a monthly budget for the social media campaigns by the 2nd day of the month

COMPETENCIES

• Budgeting and Forecasting


• Communication: Great verbal and written communication skills are essential


• Creativity


• Research


• Technology savvy


• Persuasive Speaking Skills


• Proficiency in the use of accounting software


• Build Relationship

Requirements/Qualification:

• B.Sc./HND in any relevant course


• Minimum of 1 year in similar role


• The ideal candidate should be resident on the Island


• Onsite work schedule