• Application Deadline:
• Position: Social Media Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 year


• Location Lagos


• Job Field Media / Advertising / Branding 
  

Duties and Responsibilities:

• Monitor and attend to queries, concerns and comments posted on the company’s social media platforms.


• Work with in-cross functional teams to meet and exceed customer expectations.


• Daily review of social media posts for accuracy and ensuring inappropriate content is appropriately escalated and resolved.


• Generate weekly reports on feedback, outstanding queries and support provided.


• Facilitate brand consistency and on digital platform, through the stipulated response tree.


• Liaise with multifunctional departments to stay updated on products and features development.


• Build relationships with existing customers, potential customers, and industry professionals.


• Stay up to date with current technologies and trends in social media, design tools and applications.

Skills and Experience:

• A bachelor's degree in social media management, marketing, or a related field.


• A minimum of 1 year’s experience as a social media representative or a similar role.


• A year of customer service experience would be beneficial.


• Excellent knowledge of social media best practices.


• Ability to effectively use a variety of social media platforms, such as Twitter, Facebook, Instagram, LinkedIn, and Google+.


• Working knowledge of social media tools, such as Hootsuite, Meta Business Suite, and Google Analytics.


• Solid customer service skills.


• Good communication and interpersonal skills.


• Ability to work independently in a fast-paced environment.