• Application Deadline:
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Abuja


• Job Field Customer Care 
  

JOB DESCRIPTION FOR CUSTOMER SERVICE REPRESENTATIVE

• Handle all guest inquiries and requests in a professional and courteous manner


• Accountable for accurately recording customer transactions in the necessary systems


• Handle guest check-ins and check-outs


• Recognize the customer's circumstance and offer the best remedy


• Ensure that all guests have a positive experience at the hotel


• Professionally respond to customer complaints; make an effort to successfully resolve complaints in accordance with established guidelines.


• Provide services and remedies that will improve client satisfaction


• Work in conjunction with your coworkers, supervisors, and other departments as necessary.

Requirements

• Work experience as a Hotel customer service representative.  


• Proficiency with computers and relevant software programmes, such as Microsoft Office.


• Exceptional interpersonal skills.


• Excellent written and verbal communication.


• Good time management and organizational skills.


• Conflict resolution experience.


• A Certificate or diploma in hospitality is advantageous.