• Application Deadline: Tue, 6 Jun 2023 00:00:00 GMT
• Position: Engineering Project Manager(Telecommunications-Retail)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 - 12 years


• Location Lagos


• Job Field ICT / Computer  , Project Management 
  

Job Responsibilities:

• Develop and execute strategies to effectively resolve telecommunications service issues in the field of Fiber Optics.


• Lead and oversee a team of Network Telecommunication Executives in identifying and addressing telecommunications service challenges.


• Create and implement service plans to ensure customer satisfaction and meet service level agreements.


• Collaborate closely with cross-functional teams to communicate service issues and resolutions in a timely manner.


• Cultivate strong relationships with customers, vendors, and stakeholders to ensure service level agreements are met or exceeded.


• Establish and maintain efficient working practices utilizing technology to minimize disruptions and improve operational efficiency.


• Monitor and report on key performance indicators and service level agreements, recommending improvements as necessary.


• Coordinate training and development programs for the team to enhance their technical skills and performance.


• Ensure compliance with company policies, procedures, guidelines, and relevant regulations.


• Stay updated on new product developments in network technology, providing input and guidance on customer service and support challenges.


• Continuously evaluate and enhance processes to optimize service delivery and increase efficiency.


• Fulfill other reasonable responsibilities assigned by the company.

Required Qualifications:

• Bachelor's Degree in Computer Science or a related field.


• 5+ years of experience in network administration and leadership roles.


• At least 5 years of experience in the telecommunications or Fiber Optics industry.


• CCNA or equivalent technical qualification.


• Strong problem-solving, critical thinking, and decision-making skills.


• Excellent communication skills, with the ability to effectively convey complex technical information to team members and stakeholders.


• Proficiency in Service Level Agreements and Operational Schedules.


• Strong working knowledge of TCP/IP.


• Ability to prioritize tasks and meet deadlines in a fast-paced environment.


• Strong attention to detail and ability to maintain accuracy under pressure.


• Demonstrated ability to drive change and foster innovation.


• Ability to work independently and collaboratively, establishing effective relationships with various internal and external stakeholders.