• Application Deadline: Tue, 15 Aug 2023 00:00:00 GMT
• Position: Hospital Operations Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 7 years


• Location Enugu


• Job Field Administration / Secretarial 
  


• Salary Range ₦500,000 - ₦750,000/month
  

SUMMARY

• Centre Manager will be responsible for managing and growing a team of customer service representatives. Ensures that high-quality customer service is delivered to all customers. has a proven track record of success in the customer service industry.

KEY DUTIES &RESPONSIBILITIES

• Manage and supervise the centre’s operations and activities, with full responsibility for all operational functions including Front and Back Office, HR, IT, Maintenance, Finance/Accounting, and Marketing/Business Development.


• Coordinate process improvement and transformation process.


• Facilitate effective clinical workflow development and implementation.


• Manage, build, and develop a team capable of delivering the targeted results.


• Develop standard operating protocols, monitor performance, identify areas for improvement and optimization, and lead execution of related initiatives.


• Manage client experience, ensuring satisfaction through timely delivery of service to maximize client retention.


• Ensure quality service and implementation of clinical best practices, constantly monitor levels of service quality, and devise strategies to improve any shortfalls.


• Develop and execute clear marketing and business development strategy.


• Communicate effectively and build strong relationships with key stakeholders, including partner hospital management, clinical teams, suppliers, strategic partners, and external advisors.


• Develop centre budget and track performance against budget.


• Manage and regulate stocks and supplies of consumables.


• Ensure all payments, and collections from clients are deposited to banks and maintain accurate accounting records.


• Manage the overall security of the centre.


• Manage maintenance with all third-party suppliers.


• Ensure the centre has all regulatory permits and certifications.


• Coordinate staff training.


• Coordinate the efforts of the clinical board and synergies activities with clinical partners.


• Provide timely, detailed, and frequent reporting to the Company’s Board of Directors.

REQUIREMENTS AND SKILLS

• Bachelor’s degree in Healthcare Administration, Business Administration, operations


• Management or related field.


• Min of 7 years of managerial experience.


• Experience in management, operations, and leadership.


• High-level HR duties


• Ability to build consensus and relationships among managers, partners, and employees.


• Excellent communication skills.


• Basic accounting skills