• Application Deadline:
• Position: Estate Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Lagos


• Job Field Real Estate 
  

Job Objectives

• Primary objective is to coordinate and maintain estate communal services & maintain customer satisfaction by ensuring all estate communal services are properly coordinated.


• Function as a first responder to all clients’ complaints.


• Supervising and providing day-to-day community support services


• Responsible for taking appropriate remedial actions and ensuring all immediate emergencies requiring skilled maintenance repairs are promptly executed.


• Supervise and manage activities of deployed security teams.

Key Responsibilities

• Required to make daily inspections of properties under our care to ensure they are all maintained properly.


• Formulates and implements preventative maintenance programs for equipment and building maintenance.


• Takes charge of all maintenance issues and ensures responsible backup is available in order to take corrective action as necessary.


• Implements all maintenance and general procurement of materials and parts, schedules installations, and ensures that such repairs are accomplished in a safe and timely manner.


• Reviews and/or inspects work for quality, accuracy, and completeness.


• Ensures compliance with applicable federal and/or state laws, regulations, and/or agency rules, standards and guidelines, etc.


• Monitors and evaluates operations, processes, and/or practices for quality and effectiveness; makes recommendations for improvement.


• Create and manage the maintenance schedule roaster for all managed properties & estates.


• Ensure proper accounting for all Artisan, Janitorial, Supplier related expenses and accountability of budget


• Coordination and Management of all Artisans and suppliers on payroll


• Generate Weekly/Monthly and Quarterly property reports


• Function as ON-SITE Estate Manager


• Interact and liaise with Infrastructure Services Coordinator to maintain uninterrupted service quality


• Manage all on-site development control activities in conjunction with the Development Control Managers


• Function as first-line liaison with Estate Residents Association and coordinate all stakeholder engagements


• Other tasks as assigned.

Educational Qualifications / Experience

• Completion of a Degree in Engineering or Estate Management is preferred or membership of NIEVS but may be substituted by progressive equivalent job experience.


• Minimum experience should be 5 years as an Estate Services Manager of a residential, commercial, or institutional facility.


• Experience should include a well-rounded background and knowledge of generators, water treatment facilities, air conditioning, electrical and plumbing systems, including equipment maintenance and repairs.


• Considerable knowledge and experience of mechanical and electrical systems, plumbing, building and grounds maintenance and, equipment repair.

Skills Required:

• Strong negotiating skills


• Strong planning skills


• Analytic ability and capacity to act under pressure


• Ability to develop long-term plans and programs and evaluate work accomplishments.


• Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals.


• Ability to write routine reports and correspondence.


• Ability to speak effectively before groups of customers or employees.


• Ability to define problems collect data, establish facts, and draw valid conclusions.

Competencies and Requirements:

• Analytical – Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.


• Problem-Solving - Identifies and resolves problems in a timely manner; and develops alternative solutions.


• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Meets commitments.


• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings.


• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.


• Teamwork – Balances team and individual responsibilities; Contributes to building a positive team spirit; Able to build morale and group commitments to goals and objectives.


• Managing People - Includes staff in planning, decision-making, facilitating, and process improvement; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Improves processes, products, and services.


• Business Acumen - Understands business implications of decisions.


• Cost Consciousness - Works within approved budget; Develops and implements cost-saving measures; Contributes to profits and revenue; Conserves organizational resources.


• Strategic Thinking - Develops strategies to achieve organizational goals; Adapts strategy to changing conditions.