• Application Deadline:
• Position: Social Media / Customer Service Executive


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• City Opebi


• Job Field Media / Advertising / Branding 
  

Function of the Role

• The Social Media / Customer Experience Support will be directly responsible for handling and managing the company’s social media platforms, customer service and processing of online and offline orders, organise good filing system.


• Other duties for this role will include sales, customer complaint management, handling enquiries, managing third party courier


• companies, write and respond to emails and day to day routine tasks execution.


• You must be knowledgeable about the products, curate and able to adequately guide customers at all times.

Key Responsibilities

• Update and manage the company’s website and social media pages


• Responsible for content and caption curation for all our social media platforms including pictures Receive and process both online and offline orders


• Support the smooth running of the office


• Convert leads into actual sales


• Responsible for all local purchases and follow up


• Liase with and manage courier companies


• Develop and maintain an updated customer/vendor lists


• Create and update customer database, to make it easy to know the total number of customers that patronized Eritville Gift Company on a monthly basis and at the end of each year


• Answer and direct phone calls


• Organize and prepare for exhibitions and outdoor sales events


• Assist in the preparation of regularly scheduled reports


• Handle customer enquiries and complaints


• Establish, develop and maintain positive business and customer relationships


• Work in line with company policy to achieve set sales targets and outcomes within schedule


• Send weekly/monthly email blasts, WhatsApp messages, bulk SMS to customers


• Closely monitor online trends and inventory


• Manage all sales orders and ensure appropriate order flow by processing all customer orders and shipment of products and ensure safe delivery to customers


• Provide daily sales reports as well as weekly and monthly report of sales efforts in marked sales territory


• Answer first line queries and complaints from customers.


• Report discrepancies and problems to the Operations Manager


• Give advice and guidance on product selection and packaging to customers.


• Perform administrative functions


• Manage stock inventory (Ensure all stock received are registered in the system)


• Resolve customer complaints by investigating problems, provide solutions, prepare reports and make recommendations to management


• Working within established guidelines, particularly with product lines.


• Work with management to organize and execute online sales campaigns


• Regularly observes the online activity of model organizations, research and reports on “social media best practices”


• Perform all other duties as assigned.

Additional Role,Traits and Character.

• Graphics experience is a must and an advantage


• Ability to write and respond to emails with little or no supervision.