• Application Deadline: Sun, 10 Dec 2023 00:00:00 GMT
• Position: OSP Maintenance Supervisor


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field ICT / Computer 
  

Responsibilities

• The Maintenance Quality Control Supervisor oversees maintenance of ipNX fiber optic & civil work activities on the outside plant network.


• The OSP Supervisor will be involved in the day- to- day maintenance and management of the outside plant, taking into consideration Customer and Local Authority organizations in the maintenance of the fiber outside plant.


• The role is expected to involve a significant element of on-site attendance.


• Corporate Customers: Restore service failures within 3 hours of its occurrence- Implementation and integration of new projects and ensure all open incident tickets are closed within this time-frame.


• Retail Customers: Restore service failures within 8 hours of its occurrence.


• Field to base Communication: Provide prompt feedback for input into the OTRS application with information relating to activities being carried out to resolve customer service incidents.


• Proactively drive MSPs to identify, plan and execute preventive maintenance action on the fiber network.


• Enforce active engagement of construction works (road and real estate) by MSPs to mitigate damage to ipNX fiber infrastructure.


• Enforce active monitoring of trenching activities by other PTOs along our fiber route.


• Audit and collate information for the fiber wire-line network.


• Prepare and submit the as-maintained documents after every network activity.


• Provide network data for processing change request approvals


• Provide monthly cabinet utilization report


• Ensure weekly support status reports are done and submitted timely for review.


• Submit as-is fiber break-fix report per ticket


• Submit monthly cabinet utilization report


• Submit out of scope BOM and supporting document for PO approvals


• Assessment, Acceptance test and Hand-over Documentation from project deployment team and MSPs which includes, Installation of Poles, Hand-Hole and duct calibration

Educational Qualifications & and Experience

• University Degree in Telecoms, Engineering or Applied Sciences.


• At least 2 years in telecommunications industry, with experience in Fiber network deployment and outside plant maintenance.


• Specific Knowledge of Civil Works planning applications with Nigerian Local Authorities.

Functional Skills:

• Proven track records of maintenance and management of metro and/or long distance fiber optic infrastructure.


• Sound knowledge of telecom industry best practices, norms and technical requirements with regard to fiber & civil work maintenance.


• FTTx and/or P2P fiber deployment and maintenance experience are distinct advantages i.e. fiber termination using fusion splice machines, testing & analyzing fiber links with OTDR and Light Source/Power Meters (LSPM), identifying fiber cores with VFLs.


• Capable of understanding fiber network architectures, designs & splice plans.


• An inherent culture of documenting concise and accurate “As-Is” status of network elements and splice configuration, in a consistent manner.


• Familiarity with the requirements of Health & Safety legislation in Nigeria.


• Experience in civil works supervision & quality control.


• Experience in processing ROW License with Local Authorities/State Regulatory Agencies.


• User experience for Microsoft Office Tools including a good working knowledge of Microsoft Project.


• User experience for Visio/AutoCAD/GIS tools is desired.


• Excellent communication skills.


• Ability to solve complex problems in the shortest available time using honed analytical skills.


• Good interpersonal skills with customers, vendors, team members and local community.