• Application Deadline:
• Position: Hospitality / Concierge Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Abuja


• Job Field Hospitality / Hotel / Restaurant 
  

Job Summary

• As the Hospitality and Concierge officer at SKIN101, your role will involve overseeing the janitors and ensuring a warm and welcoming environment for clients. The ideal candidate must possess fanatic attention to details with excellent organizational and interpersonal skills. This is an exciting opportunity to contribute to a positive and transformative experience for our clients.

Main Duties and Responsibilities:

Facility Management

• Oversee the janitors to ensure cleanliness of the space.


• Regularly conduct inspection around the facility to identify maintenance needs.


• Scheduling and following up with repairs and maintenance activities.


• Coordinate all installations and repairs in the space without affecting workflow.


• Ensure adequate security of the space by coordinating the security officers and ensuring 24/7 CCTV surveillance.


• Maintaining a quality vendor network for repairs and maintenance purposes.


• Informing the Internal Auditor of every repair and maintenance so negotiations with vendors can be done.


• Ensure that office supplies are readily available and make requisitions for low supplies.


• Send weekly maintenance reports and all necessary reports as required.


• All other duties as required and assigned by the Management Team.

Hospitality

• Ensuring that clients are comfortable and they feel welcomed by offering them a cup of tea upon arrival.


• Ensuring that clients have an enjoyable experience from the point of entry to exit.


• Conducting regular feedback surveys to ensure optimal satisfaction of our clients.


• Receiving and documenting clients’ feedback, addressing clients complaints and providing solutions.


• Engage the clients in a courteous and professional manner by cross-selling our other services to them.


• Informing clients of our services, discounts and promos.


• Ensure overall cleanliness and lovely ambience of the entire space.


• All other duties as required and assigned by the Management team.


• Be aware of and adhere to health and safety practices of SkIN101 CLINICS LTD.

Required qualification, skills and competence.

• Qualification: Higher National Diploma in hospitality Management or any related field.


• Professional Experience: Minimum of 2 years professional experience in a comparable position.


• Other Knowledge and additional competence:


• Excellent command of English.


• Good communication skills.


• A good team player who is willing to take on responsibilities.


• Reliability and good organizational skills, appropriate appearance, and clothing.


• A positive attitude to change.


• Discipline and punctuality, resilience, and patience.


• Readiness to learn and take on other tasks cheerfully.


• Be polite and respectful.


• Basic knowledge on the use of the computer/Microsoft office and google suits.