• Application Deadline: Wed, 24 Jan 2024 00:00:00 GMT
• Position: Logistics & Courier Operation Supervisor


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Logistics 
  


• Salary Range ₦150,000 - ₦200,000/month
  

Responsibilities

• The position holder will be responsible for managing and coordinating the daily operations of the logistics service delivery.


• Ensures that all services are delivered according to client standards, clients’ specifications, and KPIs;


• Handles pick-ups and deliveries according to clients’ SOP requirements and conducts audits of internal procedures;


• Conducts necessary research with carriers (all modes) in order to respond adequately to client requests and, if necessary, seeks assistance from his team leader.


• Manages daily priorities related to the logistics and operations of his clients’ couriers, and ensures all required documents are completed with precision.


• Process required shipping documents with a high degree of accuracy. Tracks and traces the client’s courier and keeps him informed in real time of the status of his shipment.


• Prepares proposals for clients based on all their specifications, validates terms, and obtains necessary approvals.


• Liaises with the different parties. Proactively identifies potential problems and ensures the situations are resolved as quickly as possible, keeping the client informed and supporting him in finding solutions.


• Ensures that operations requested by the client comply with transportation standards.


• Offers the best solutions to clients and acts in a way that ensures their loyalty;


• Analyze client requests and propose appropriate solutions.


• Coordinates the client’s credit analysis with the Accounting Department.


• Selects carriers and vendors according to clients’ needs and specified criteria.


• Follows procedures established by the department.


• Validates the method of payment with the client.


• Suggest solutions when operations problems arise.


• Complies with the SOP (client’s operating procedures).

Requirements

• Bachelor's Degree Business Management or related fields


• Five years experience in the logistics industry or a related field, demonstrating a deep understanding of its dynamics.


• IT literacy to handle electronic data and a range of software for managing inventory.


• Numeracy skills to handle cost and inventory calculations with ease


• Strong strategic thinking, decision-making, and problem-solving abilities.


• Commercial awareness to make logistical decisions that prioritise profitability


• Exceptional communication and interpersonal skills.