• Application Deadline: Tue, 12 Mar 2024 00:00:00 GMT
• Position: Engineer - Benchmark and Measurement


• Job Type Full Time


• Qualification BA/BSc/HND , MBA/MSc/MA


• Experience 3 - 7 years


• Location Lagos


• Job Field ICT / Computer 
  

Mission:

• To carry out network benchmarking and measurements and provide visibility to the relative ranking of MTN network against competitors.


• To measure the network indicators and provide NWG with data and information on comparative analysis.


• To evaluate trends in network performance and recommend solutions to optimize network performance.

Description:

• Proactively identify and escalate areas with network coverage issues, poor network services, loss of signal strength, and data service faults on the network to avoid loss in revenue.


• Manage and analyze benchmark drive test for the QoSQoE field measurements conducted by third-party vendors.


• Generate comparative analysis reports from vendors drive test activities.


• Network performance analysis and trending are reported to the relevant units for necessary actions.


• Investigate network-related exceptions and give relevant recommendations for network QoEQoS improvement.


• Carry out competitive networking benchmarking test analysis with recommendations and coordinate activities to ensure MTN Nigeria’s competitive edge performance.


• Proactively and reactively measure and report end-user perceived service quality and provide a basis to drive an improved experience.


• Relating with the radio planning and optimization team, ensure that all radio-related issues are resolved and timely.


• Engage with Managed Service Vendors to deliver an improved customer experience.


• Liaise with the customer experience team on the network-related components of the Net Promoter Score (NPS).


• Engage with Customer Relations (CR), ensuring that network-related customer feedback is resolved and closed.


• Relating with the Radio Planning and Optimization team, ensure that all radio-related issues are resolved and timely.


• Follow up with network complaints to ensure faster resolution of service quality issues and customer complaint calls.


• Ensure NPS and customer experience index improvement as agreed by the business.

Education:

• First degree in Electrical / Electronics, Computer or Telecommunications Engineering.


• An MSC or M. Eng. is an added advantage.


• Fluent in English

Experience:

3–7 years’ experience in an area of specialization, with experience working with others

• Experience working in a medium organization


• Experience in 2G and 3G radio optimization.


• LTE optimization and multi-vendor experience are added advantages.


• Expert knowledge on 2G and 3G drive test analysis and reporting using TEMS investigation and discovery software. Knowledge of the LTE drive test is an added advantage.


• Experience in network performance analysis, trending, and reporting in a managed services environment or setup.


• Capable of leading process analysis and providing objective feedback on areas for improvement.