• Application Deadline: Sat, 20 Apr 2024 00:00:00 GMT
• Position: OSP Supervisor


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• City Victoria Island


• Job Field Engineering / Technical 
  

Job Description

• The Outside Plant (OSP) Supervisor oversees maintenance of ipNX fiber optic & civil work activities on the outside plant network.


• The OSP Supervisor will be involved in the day- to- day maintenance and management of the outside plant, taking into consideration Customer and Local Authority organizations in the maintenance of the fiber outside plant.


• The role is expected to involve a significant element of on-site attendance.

Duties and Responsibilities

• Corporate Customers: Restore service failures within 3 hours of its occurrence- Implementation and integration of new projects and ensure all open incident tickets are closed within this time-frame.


• Retail Customers: Restore service failures within 12 hours of its occurrence.


• Incident Management Communication: Provide prompt feedback for input into the OTRS application with information relating to activities being carried out to


• resolve customer service incidents.


• Proactively identify, plan and execute preventive maintenance action on the fibre network.


• Audit and collate information for the fiber outside plant network. Prepare the as-maintained documents within region/sub-region managed for the O &M Unit.


• Ensure weekly support status reports are done and submitted timely for review.


• Activate FOS Customer requests within 3 days of sign up. Sign-off the Customer Feedback Form, prepare and submit post-activation report.

Requirements

• University Degree in Telecoms, Engineering or Applied Sciences.


• At least 2 years in telecommunications industry, with experience in Fiber network deployments. and outside plant maintenance.


• Specific Knowledge of Civil Works planning applications with Nigerian Local Authorities.


• Proven track records of maintenance and management of metro and/or long distance fibre optic infrastructure.


• Sound knowledge of telecom industry best practices, norms and technical requirements with regard to fibre & civil work maintenance.


• FTTx and/or P2P fibre deployment and maintenance experience are distinct advantages i.e. fibre termination using fusion splice machines, testing & analyzing fibre links with OTDR and Light Source/Power Meters (LSPM), identifying fibre cores with VFLs.


• Capable of understanding fibre network architectures, designs & splice plans.


• User experience for Microsoft Office Tools including a good working knowledge of MicrosoftProject.


• User experience for Visio/AutoCAD/GIS tools is desired.