• Application Deadline:
• Position: Customer Service Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 3 years


• Location Lagos


• City Lekki


• Job Field Customer Care 
  

Work Hours: 8am - 5pm (Mondays - Saturdays)

Duties and Responsibilities

• Respond to all customer enquiries by mail, text message, phone calls, website bookings etc.


• Own overall relationship with customers


• Ensure retention and satisfaction of all customers


• Deliver the highest level of professional service to customers


• Ensure outstanding customer satisfaction by maintaining strong working relationships.


• Handle client issues and complaints throughout the implementation life cycle in a timely and accurate manner.


• Schedule and conduct status meetings with appropriate development resources and customer.


• Maintain complete and accurate customer correspondence data.


• Develop and update client related reports.


• Understanding key customer individual needs and addressing these.


• Managing client relationships to build a reputation for excellent service and generate repeat business.


• Managing the company's social media handles.


• Keeping customers updated on the latest products in order to increase sales.


• Negotiate and manage agreements through the business contract process.


• Identify and develop problem solving methodologies to resolve customer issues

Requirements

• Bachelor's degree/ OND/HND


• 1-3 years’ Experience in customer relations or any other relevant role


• Strong written and verbal communication skills


• Excellent problem-solving skill


• Detail-oriented


• Demonstrate ability to increase customer retention and satisfaction


• Strong interpersonal and customer relation skills


• Ability to work effectively with minimal supervision


• Strong organizational skills


• Proficiency in all Microsoft applications.


• Excellent time management, project organization, and follow-through skills.


• Positive attitude focused on customer satisfaction.