• Application Deadline:
• Position: Training and Onboarding Analyst


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 year


• Location Not specified


• Job Field Human Resources / HR 
  

Role Overview:

• We are looking for a reliable and seasoned Training and Onboarding Officer who will be responsible for training of potential candidates and onboarding successful Champions for MAX

What You’ll Do:

Training and Onboarding

• Track riders progress within the onboarding program


• Communicate clearly the terms of service and employment contract to new Drivers


• Conduct orientation trainings to inform new hires about company policies and procedures


• Ensure new drivers are onboarded effectively and understand clearly the obligations detailed in the service contract


• Build and maintain strong relationships with Drivers. Gather their feedback and contribute to operational improvements


• Monitor new hire turnover and retention rates


• Create experiential exercises to drive high level of interactivity and retainment


• Research new ideas and anticipate future threats and opportunities


• Stay up-to-date with the latest innovations in the MAX App and relay such to the Champions


• Collaborate and be proactive to Champions turnover, putting a plan to ensure immediate improvements


• Duly communicate any necessary change that has been made by the management to Champions in due course


• Collaborate (with recruitment) in the selection, onboarding and verification/background check of the Champions


• Provide clear expectations, directions and communicate it to Champions


• Identify areas of confusion for the class and connect the dots


• Suggest periodic training for Champions e.g. health and safety


• Keep abreast of existing and new market practices. Bring in new ideas and anticipate future threats and opportunities


• Support in the building of a strong Riders workforce/community

Testing and Activation

• Ensure the psychometric test is administered to every prospective Champion


• Ensure that successful candidates move to the next change stage


• Ensure swift and smooth movement from one stage of activation to the other


• Follow up to ensure that guarantors forms are verified and returned


• Follow up to ensure a smooth application process and proper implementation of training

Administration and Management

• Ensure the Implementation of company strategies, goals, objectives and procedures


• Develop and ensure the implementation of strategies, tactics, and procedures


• Enforce the use of appropriate methods, frameworks and channels to test candidates


• Optimise processes for effective and efficient budget use


• Supervise and oversee the Onboarding team


• Work with line manager to prioritize business and information needs


• Promote the company's mission and values

Reporting

• Ensure constant update and maintenance of an internal candidate (successful and unsuccessful) database


• Prepare periodic reports for supervisor to show tasks in progress, number of candidates verified, tested and onboarded


• Ensure the record of individual performance at each level of the onboarding test

Skills And Abilities

• Strong working knowledge of developing orientation systems and tools


• Excellent organizational skills and attention to detail


• Track record of managing recruitment for multiple clients


• Strong knowledge of recruitment practices, metrics, and guidelines


• Detail oriented


• Excellent leadership and project management skills


• Superb sales and management skills


• Excellent verbal and written communication


• Able to initiate and maintain strong relationships with people from all types of background


• Strong problem solver, with hands-on approach to plan and execute well


• A start-up attitude- willingness to work hard to get things done


• Ability to make discretionary judgment and to manage and impart confidential information

Requirements

What You’ll Need:

• A degree in related fields, minimum of a HND


• 1+ years’ experience in driver training and onboarding


• Experience in e-Commerce transport operations is an added advantage

Benefits

• Competitive pay & benefits


• Premium Health insurance cover


• Consistent Learning and Development