• Application Deadline: Wed, 24 Apr 2024 00:00:00 GMT
• Position: Concierge


• Job Type Full Time


• Qualification Secondary School (SSCE)


• Experience 1 - 3 years


• Location Adamawa


• Job Field Hospitality / Hotel / Restaurant 
  

Essential Job Responsibilities:

The roles and responsibilities of the Concierge include but not limited to:

• Deliver a courteous and welcoming greeting to all guests arriving or departing the hotel, providing a smooth and friendly check in/check out service


• Providing assistance with luggage for all guests to/from rooms and vehicles


• Providing assistance with all aspects of travel for guests, assisting with bus and taxis reservations


• Develop strong and loyal relationships with repeat and new guests alike, anticipating their needs and delivering top class service


• Provide information, maps and directions as required


• Maintain all hotel brochure racks, orders and restock when necessary


• Knowledge of all emergency procedures and the ability to assist and/or respond accordingly


• Assist the front desk when needed


• Maintain in-room television channel listings


• Show guestrooms and suites as needed


• Oversee cleanliness of lobby and entrance areas

Knowledge and Experience:

Ideal candidate will have:

• Secondary School certificate or equivalent required


• The position requires a flex structure with ability to work days, evenings, weekends and holidays


• 1-3 years previous hotel/resort experience required or similar previous position


• Strong command of the English Language, both written and oral are required


• Someone with a bright, engaging and warm personality


• A desire to continually enhance guest experience and provide excellent service, actively promoting the hotel


• Highly motivated and ambitious, with a sense of pride in their work


• Desire to learn, develop and progress within the hotel


• Excellent commitment to service and teamwork


• Able to prioritize multiple requests


• Excellent time management skill


• Must be effective at listening to, understanding and clarifying concerns raised by employees and guests