• Application Deadline: Mon, 22 Apr 2024 00:00:00 GMT
• Position: IT Support Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field ICT / Computer 
  

• As an IT Support Specialist, you will be responsible for providing technical assistance and support to internal users, troubleshooting hardware and software issues, and maintaining the overall functionality of our IT systems.


• You will play a critical role in ensuring that our employees have access to the technology they need to perform their jobs efficiently.

Responsibilities:

• Helpdesk Support: Serve as the first point of contact for IT-related issues and requests, providing timely and effective assistance via phone, email, or in-person support tickets.


• Troubleshooting: Diagnose and resolve hardware, software, and network problems, including desktops, laptops, printers, phones, and other peripherals.


• Software Installation and Configuration: Install, configure, and update software applications and operating systems, ensuring compatibility and compliance with company policies and licensing agreements.


• Hardware Maintenance: Perform routine maintenance and repairs on computer hardware, including upgrades, replacements, and inventory management.


• User Account Management: Create, modify, and disable user accounts and access permissions as needed, following established security protocols and procedures.


• Network Support: Assist with the setup, configuration, and troubleshooting of network equipment, including routers, switches, and wireless access points.


• Data Backup and Recovery: Implement and maintain backup solutions to protect critical data and ensure timely recovery in the event of data loss or system failure.


• Security Compliance: Monitor and enforce compliance with IT security policies and procedures, including antivirus software updates, password management, and access control measures.


• Documentation and Training: Create and maintain documentation, knowledge base articles, and training materials to facilitate user self-service and knowledge transfer.


• Vendor Management: Coordinate with external vendors and service providers to resolve technical issues, procure IT equipment and services, and ensure timely delivery and support.

Requirements:

• Bachelor’s degree in computer science, information technology, or related field (preferred) OR equivalent work experience.


• Proven experience in IT support or a related technical role.


• Strong knowledge of computer hardware, software, and operating systems, including Windows, macOS, and Linux.


• Familiarity with networking concepts, protocols, and troubleshooting techniques.


• Excellent problem-solving and communication skills, with the ability to explain technical concepts to non-technical users.


• Customer service-oriented mindset with a focus on providing a positive user experience.


• Ability to work independently and collaboratively in a fast-paced environment.


• Relevant certifications (e.g., CompTIA A+, Network+, Security+) are a plus.