• Application Deadline:
• Position: Hostesses Supervisor


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Hospitality / Hotel / Restaurant 
  

Job Summary:

• The Head of Hostesses oversees the hostess team and is responsible for ensuring exceptional guest experiences by managing the hostess station efficiently and coordinating seating arrangements.


• This role involves supervising hostesses, maintaining guest flow, and upholding service standards to enhance the overall dining experience.

Key Responsibilities:

• Supervise hostess team by providing guidance, training, and support to ensure smooth operations of the hostess station.


• Coordinate seating arrangements to optimize guest flow and minimize wait times, ensuring efficient use of dining space.


• Greet guests warmly, escort them to their tables, and assist with seating arrangements as needed.


• Manage reservations and walk-in guests, ensuring accurate and timely seating arrangements.


• Maintain communication with servers, kitchen staff, and management to coordinate seating and manage guest expectations.


• Monitor dining areas to ensure cleanliness, ambiance, and adherence to safety and sanitation standards.


• Address guest concerns or complaints promptly and professionally, seeking resolutions to ensure guest satisfaction.


• Assist in training hostesses on service standards, guest interactions, and reservation management procedures.


• Collaborate with management to develop and implement strategies to enhance guest experiences and improve operational efficiency.


• Conduct regular performance evaluations and provide feedback to hostess team members to support their growth and development.


• Stay updated on restaurant policies, menus, and promotions to provide accurate information to guests and staff.

Qualifications:

• Previous experience in a similar role in the hospitality industry, preferably in a fine dining restaurant or upscale establishment.


• Strong leadership and interpersonal skills with the ability to motivate and manage a team effectively.


• Excellent communication and customer service skills, with a friendly and approachable demeanour.


• Ability to handle high-pressure situations and resolve conflicts calmly and professionally.


• Knowledge of reservation management systems and basic computer skills.


• Attention to detail and ability to multitask in a fast-paced environment.


• Flexibility to work evenings, weekends, and holidays as required.


• Minimum HND or equivalent in Hospitality; additional education or certification in hospitality management is a plus.