We are seeking a dedicated and personable Front Desk personnel to join the team and be the welcoming face of our spa.
Responsibilities
Greet and welcome guests in a warm and professional manner as they arrive the spa
Manage all incoming calls, inquiries, and reservations with efficiency and courtesy.
Provide detailed information about spa services, packages, and promotions to guests
Ensure a seamless check-in and check-out process for guests, including handling payments and managing appointment and schedules.
Maintain cleanliness and organization at the front desk area and lobby to uphold our spa’s luxurious ambience
Collaborate with other spa staff to ensure exceptional guest experiences and resolve any customer concerns or issues promptly.
Requirements
A Female graduate with a previous experience in customer service or hospitality role, preferably in a spa or a luxury hotel setting- at least 2 years minimum.
Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
Proficiency in handling multiple tasks simultaneously while maintaining attention to details.
Strong organizational skills and the ability to work effectively in a fast-paced environment.
Familiarity with spa software and reservation systems is a plus.