• Application Deadline:
• Position: IT Service Manager (ITIL Certified)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Lagos


• Job Field ICT / Computer 
  

Job Summary:

• We are seeking an IT Service Manager who is ITIL certified to join our team.


• The IT Service Manager will be responsible for managing the delivery of IT services to our customers in accordance with ITIL best practices.


• The successful candidate will ensure that IT services are delivered to agreed standards, service level agreements are met, and customer satisfaction is maintained at all times.

Key Responsibilities:

• Define, implement and manage ITIL-based service management processes


• Ensure IT services are delivered to agreed service level agreements (SLAs) and key performance indicators (KPIs)


• Manage and monitor incident, problem, change, release and service level management processes


• Implement and manage IT asset and configuration management processes


• Manage relationships with third-party service providers and vendors


• Maintain effective communication with key stakeholders to ensure they are kept informed of service delivery performance and any issues that may affect customer satisfaction


• Prepare and deliver regular service performance reports and management information


• Continuously improve IT service management processes in accordance with ITIL best practices


• Provide leadership and direction to the service management team

Requirements:

• Bachelor's degree in Computer Science, Information Technology or related field


• ITIL Foundation certification and ITIL Intermediate or Expert certification in Service Management


• Minimum of 5 years’ experience in IT service management


• Excellent knowledge of ITIL service management frameworks, processes and procedures


• Strong interpersonal and communication skills


• Excellent leadership and management skills


• Ability to work under pressure and meet tight deadlines


• Strong analytical and problem-solving skills


• Experience with IT service management tools and software


• Ability to work in a team-oriented, collaborative environment