• Application Deadline:
• Position: Payment Processing Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 3 years


• Location Lagos


• Job Field Administration / Secretarial 
  

SUCCESSFUL APPLICANTS WILL IDEALLY HAVE TO:

• Set up and configure the payment feature within the company's systems.


• Ensure compliance with regulatory requirements and integrate the payment feature with existing payment infrastructure.


• Collaborate with IT and technical teams to troubleshoot and resolve any technical issues related to the setup and configuration.


• Create and manage user accounts for senders and recipients of remittances who wish to use the payment system.


• Verify user identities and ensure compliance with Know Your Customer (KYC) and anti-money laundering (AML) regulations.


• Maintain user databases and ensure the security of sensitive user information.


• Monitor payment transactions in real-time to ensure they are processed accurately and securely.


• Identify and investigate any suspicious or fraudulent activity, and take appropriate action to mitigate risks.


• Process remittance transactions promptly and efficiently to provide a seamless user experience.


• Ensure adherence to transaction limits and other regulatory requirements.


• Provide timely and effective customer support to users who encounter issues or have questions related to payments.


• Address user inquiries, troubleshoot technical issues, and resolve payment disputes in accordance with company policies and procedures.


• Communicate with users via various channels (e.g., phone, email, chat) to provide assistance and guidance as needed.


• Ensure compliance with all relevant regulatory requirements, including AML, KYC, and data protection regulations.


• Implement robust compliance measures and internal controls to mitigate risks associated with payments.


• Conduct regular audits and reviews to assess compliance with regulatory standards and identify areas for improvement.


• Stay updated on changes in regulations and industry best practices related to remittance payments and incorporate them into company policies and procedures.


• Generate reports and analytics related to payment transactions, user activity, and performance metrics.


• Analyze data to identify trends, patterns, and opportunities for optimization.


• Provide insights and recommendations to management based on data analysis to improve the efficiency and effectiveness of payment operations.


• Provide training and guidance to internal teams and external partners on using a payment channel for remittances.


• Educate users on best practices for using payments securely and efficiently.


• Develop training materials, documentation, and resources to support user adoption and compliance with company policies and procedures.


• Continuously evaluate and optimize the payment process to enhance user experience, increase efficiency, and reduce operational risks.


• Identify opportunities for process improvements, automation, and innovation to drive operational excellence.


• Collaborate with cross-functional teams to implement changes and enhancements to the payment system.

REQUIREMENTS & QUALIFICATIONS:

• Education: A bachelor's degree in computer science, information technology, business administration, finance, or a related field is typically required. Advanced degrees or certifications in relevant areas such as payment systems, cybersecurity, or project management may be preferred.


• Previous experience in a similar role, such as payment processing, financial services, or mobile payments, is highly desirable.


• Experience with managing payment systems or similar messaging platforms, is advantageous.


• Familiarity with regulatory requirements and compliance standards in the financial industry, such as anti-money laundering (AML) regulations and data protection laws, is beneficial.


• Proficiency in using payment processing platforms, mobile payment applications, and related software tools for transaction monitoring and reconciliation.


• Strong understanding of mobile payment technologies, including QR code payments, mobile wallets, and peer-to-peer payment systems.


• Knowledge of encryption techniques, secure communication protocols, and data privacy regulations related to payment processing.


• Ability to analyze transaction data, identify trends or discrepancies, and generate reports to support decision-making and risk management.


• Strong problem-solving skills to troubleshoot technical issues and resolve payment-related inquiries or disputes efficiently.


• Excellent verbal and written communication skills to interact with internal teams, external partners, and customers.


• Ability to convey complex technical concepts in a clear and understandable manner to non-technical stakeholders.


• High level of accuracy and attention to detail to ensure the integrity of payment transactions and compliance with regulatory requirements.


• Thoroughness in reviewing and verifying transaction records, documentation, and user information.


• Ability to work collaboratively in cross-functional teams, including IT, finance, compliance, and customer support, to address payment-related challenges and opportunities.


• Strong interpersonal skills to build and maintain positive relationships with stakeholders at all levels of the organization.


• Commitment to upholding ethical standards and maintaining confidentiality of sensitive payment data and customer information.


• Awareness of potential fraud risks and adherence to security protocols to prevent unauthorized access or misuse of payment systems.


• Strong numerical and analytical skills.


• Trustworthy and reliable.


• Must have access to a laptop, reliable internet connection, and a power source.