• Application Deadline:
• Position: Hospital Front Desk Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 3 years


• Location Lagos


• City Yaba


• Job Field Administration / Secretarial 
  

Job Description

• Handle incoming calls and schedule patient appointments.


• Retrieve patient files, gather necessary details, and initiate registration processes.


• Respond promptly to official correspondence and reach out to inactive clients and patients.


• Provide comprehensive explanations of services, address patient concerns, handle complaints, and escalate issues as needed.


• Manage client payments through various methods such as cash, cheque, direct payments, and Inter-switch.


• Ensure timely remittance of all receivables to the accounting department.


• Coordinate operational activities within the Outpatient Department (OPD).


• Collaborate with Health Maintenance Organizations (HMOs) and other healthcare retainers to verify patient eligibility and approvals.


• Address patient inquiries, complaints, and questions, offering appropriate support and assistance.


• Verify patient eligibility with HMOs, confirm active coverage, and obtain necessary authorization codes.


• Reconcile daily sales with the Electronic Medical Record (EMR) for accurate accounting.


• Conduct account reconciliations for received payments and incurred expenses.


• Update client and patient information in databases as required.


• Manage relationships with potential clients and patients.


• Ensure timely updates to admission bills and settlement of payments before discharge.


• Follow up with debtors to secure prompt payments.


• Facilitate the completion of feedback forms by clients and patients.

Qualifications

• Interested candidates should possess a Degree


• 2 - 3 years of work experience in the Health sector as a Front Desk Officer.