• Application Deadline:
• Position: Hospital Front Desk Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Administration / Secretarial 
  

Role and Responsibilities

• Manage incoming calls and follow up with patient regarding their next scheduled appointment


• Retrieve the patient file Number, get patient details and commence registration accordingly.


• Prompt response to official mail, calling of dormant clients and patients.


• Give detailed explanations of services, listen to patients concerns and handle complaints and information and escalate to necessary departments for adequate correction and follow-up


• Management of receivables from clients via Cash, Cheque, Direct Payment and Inter-switch.


• Ensuring all receivables are remitted to the account department


• Ensure effective coordination of OPD activities


• Liaise with HMO’s and other retainership for patient eligibility and approval


• Attend patients' enquiries, complain, questions and proffer/render appropriate support and provide


• Coordinate with HMOs and other retainers to verify patient eligibility. Check patients' ID to confirm active HMO coverage. Obtain an authorization code before commencing secondary treatments or admission solutions.


• Ensure daily sales are reconciled with the EMR for proper accounting system


• Account reconciliation on payment received and expenses incurred in the daily running.


• Updating Client Information and other database as required


• Relationship management of all prospective clients and patients


• Ensure regular updates of Admission bill and payment settlement before discharge


• Follow up with debtors and ensure prompt payment


• Ensuring client and patient fill the feedback form accordingly


• Any other assignment from higher authority