• Application Deadline: Tue, 5 Jul 2022 00:00:00 GMT
• Position: Hospitality Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Lagos


• Job Field Hospitality / Hotel / Restaurant 
  


• Salary Range ₦200,000 - ₦300,000
  

Salary: N200,000 – N250,000

We are looking to hire a dynamic hospitality manager for our client, a luxury hospitality company in Lekki, Lagos.

Job Description

• Planning, organizing, and managing the daily operations of the hospitality staff to ensure efficiency.


• Supervising staff members and communicating the importance of customer satisfaction.


• Checking the quantity and quality of supplies and equipment on a daily basis, such as guest amenities.


• Maintaining a high standard of customer service according to company operating procedures.


• Attending to any complaints logged by guests in a professional and timely manner.


• Performing monthly evaluations of staff members according to performance and participation.


• Preparing the monthly budget of the hospitality division and creating expenditure reports for senior management review.


• Working with the human resources department to recruit and train new personnel.


• Determining the future goals of the hospitality division by studying market trends and working with the marketing team.

Requirements:

• Bachelor’s degree in hospitality management, business, office administration, or relevant field.


• At least 5 years of experience working in the hospitality industry.


• Exceptional knowledge of standard hospitality practices and procedures.


• Excellent managerial skills and the ability to lead, motivate, and communicate with staff members.


• The ability to work well under pressure in a fast-paced environment.


• Solid knowledge of customer service and the ability to resolve conflict in a calm and professional manner.