• Application Deadline:
• Position: On Site IT Support Intern - Schneider Digital


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field ICT / Computer  , Internships / Volunteering 
  

We’re seeking an On-Site IT Support Intern – Schneider Digital- based in Lagos, Nigeria. He/she will be responsible for supporting Schneider Electric Workplace and infrastructure Equipment (including network-related ones) physically on-location at Schneider Electric facilities, including but not limited to:

Workplace equipment on-site services:

• Desk-side support.


• Hardware break and fix.


• Warranty Management (vendor and third-party contract management).


• IMACD (Installation, Move, Add, Change, and Disposal Services).


• Hardware and Software Asset tracking.


• Stock level Management


• Non-Catalogued Onsite Services (Non-Standard Service Requests).

Infrastructure Equipment on-site services:

• Eyes and Hand Support to the server and network administrator.


• Escort Services to external suppliers.


• Non-Catalogued Onsite Services (Non-Standard Service Requests).


• Level 1 support/responsibility to IT infrastructure

Your Role – Magic happens when you bring great people together!

• Provides Desk Side support services to end users when incidents cannot be resolved remotely through the Service Desk.


• Provides HW Break & Fix support services to end users when hardware incidents need a replacement of a defective whole unit by an equivalent one.


• Provides Asset Tracking services for Schneider workplace equipment. Assure CMDB is updated to reflect required, accurate data for new equipment deployments, equipment reassignment, equipment returns, etc.


• Provides Eyes & Hand support to operate technical task requests on infrastructure equipment and under the control of the remote administration team.


• Deploy and manage non-network attached printers, storage devices and miscellaneous peripherals.


• Provide physical on-site and/or remote support services for end users in remote locations.


• Provide on-site support for any activities for server maintenance upgrades.


• Provide L1 support for audio/ visual equipment.


• Provide technical support for special events such as annual meetings, Board meetings, and training sessions for internal/external end users.


• Perform and support hardware and software IMACDs, reinstallations, updates and downloads for desktops, laptops, SmartPhones/Tablets and other mutually agreed and defined devices.


• Coordinate with external vendors for service to location infrastructure components.


• Provide installation/relocation/disposal of network printers.


• Provide a secure location for storage of on-site tapes.

Qualifications

• Innovative and creative.


• A minimum of 6 months of end-user support experience in different platforms.


• A recent graduate 2021 - 2022 academic year in computer science or IT.


• Must have completed the NYSC program.


• Ability to work flexible hours depends on need.


• The successful candidate needs to be continually learning the latest platforms and technology tools.


• Overall technical understanding of all IT platforms and services (e.g. networking, hardware, web development, app development, cloud computing, etc.).


• Excellent verbal and written communication skills.


• Excellent research, analytical, and problem-solving skills.

Why us?

You can look forward to growing your career in a dynamic workplace with significant personal responsibility and attractive development opportunities:

• Buddy/mentor - who will help you to find yourself in our company smoothly.


• Training tailored to your needs/experience.


• Relaxed, fun, and engaging environment – we’re not just about business: volunteering, different projects, and integration events.


• Experience in being part of the Schneider-Electric Africa expansion plans.


• Growth opportunities to develop technical and non-technical skills.