• Application Deadline:
• Position: Care Coordinator


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 3 years


• Location Lagos


• Job Field Customer Care 
  

Duties and Responsibilities

• Obtains client information by answering incoming telephone calls and conducting outbound follow- up calls.


• Determine the reason of call and provide service accordingly or transfer call to the appropriate person.


• Update our in-house database.


• Explain the benefits and advantages of our service to clients and ensure they are fully aware of the process and requirements.


• Report any problems to the account manager immediately to avoid service interruption and/or roadblocks.


• Adhere to quality standards and KPI’s.


• Support team members with other required tasks.


• May provide pre-approved medical information or literature to customers based on the guidelines of the specific program.


• Initiates clinical discussions with healthcare professionals per project guidelines


• Supports patients through their treatment journey


• Develops and updates content in keeping with client requests and need


• Performs other duties as assigned.

Requirements

• Candidates should possess HND / B.Sc Degrees with 2 - 3 years relevant work experience.