• Application Deadline:
• Position: Hospital Operational & Growth Manager


• Job Type Full Time


• Qualification BA/BSc/HND , MBA/MSc/MA


• Experience


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Job Summary

• The Practice Manager would be responsible for coordinating all the operational and growth aspects of the practice.


• The Practice manager is expected to provide visionary leadership in order to ensure effective running of the facility, oversee and manage the hospital staff to ensure optimal, productive and patient-centered practice. Working closely with the Consultants and Specialists


• S/He will ensure the efficiency and stability of the medical office operations and manage the business end of the medical practice including supervision of the non-clinical staff.


• The main areas of responsibility will be developing business strategies, writing proposals, implementing information management & technology systems, human resource management, formulating budgets, marketing and overseeing daily operations.

Responsibilities

General Administration:

• Monitor patient scheduling, referrals and patient satisfaction


• Interact with patients and address concerns or issues of complaints to ensure high quality patient care and the delivery of excellent customer service


• Ensure constant updates relating to laws and standards of medical practice


• Identify strategies for growth and execute plans to achieve growth goals


• Responsible for ensuring compliance with all established policies.


• Responsible for managing revenue, expenses and budgeting.


• Support & implement I.T systems


• Responsible for developing business strategies and proposals in line with expansion objectives


• Work with key clinical staff, ensure compliance with practice protocols and procedures, review and update as required


• Represent the company at external meetings


• Develop and review Health & Safety policies and procedures and keep abreast of current legislation


• Ensure the premises are properly maintained and cleaned and security systems are in place

Growth:

• Ensure the financial growth of the facility.


• Bring in new partners and referrals from across the state and beyond.

Human resource management:

• Manage daily staff activities including roster, time keeping, organizing staff meetings, liaising with departmental heads on their needs


• Monitor staff leave, staff discipline and fines


• Foster a productive work environment amongst members of staff


• Implement work policies and staff performance appraisals


• Provide advice on staff training needs to the Medical Director and arrange where appropriate Management of staff meetings and other internal communications


• Ensure all staff and doctors are kept informed on all policy changes


• Direct supervision and coaching of non-clinical staff

Requirements

• A Bachelor’s degree is essential


• Master’s degree in healthcare or business management or degree in health-related field is an added advantage.


• Proven ability in Management including human resources, planning, Finance and budgeting


• Minimum of five years’ experience in a managerial role & conversant with technology


• Experience in the management of a health care practice


• Strong leadership, customer service, and personnel management skills and experience


• Demonstrated working knowledge of business management and planning skills.


• Working knowledge of budget processes & Finance


• Strong analytical skills to comprehend complex medical, administrative and financial information.


• Excellent organizational, communication, flexibility and interpersonal skills. In-depth experience with problem-solving and decision-making.


• Working knowledge of computer systems; including Microsoft Word, Excel, and PowerPoint

Knowledge & Skills:

• Knowledge of fiscal management and human resource management


• Knowledge of accounting systems and budgeting


• Skills in planning, organizing, and supervising.


• Skills in exercising initiative, judgment, problem-solving, and decision-making.


• Skills in developing and maintaining effective relationships with medical and administrative staff, patients and the public.


• Ability to communicate effectively both in writing and verbally.


• Ability to handle information in a confidential manner