• Application Deadline:
• Position: Tech Whisperer (Ikorodu, Epe, Badagry, Balogun Market, Bariga)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• City Badagry , Bariga , Epe , Ikorodu


• Job Field ICT / Computer 
  

The Position:

• In this role, you will be part of a team providing direct (in-person) support services, teaching members and potential members how to use our app and other digital health solutions.


• You will engage with individuals who visit our NudgHubs™, attend our outreaches, or interact with our roving community ambassadors.


• Acting as a digital shadow for the members, you will build their digital/smartphone literacy.

Responsibilities:

• Follow established protocols and guidelines to deliver effective tech support.


• Support members in navigating and using digital health solutions (CompleteHealth ™ and NaviHealth.ai ™ platforms).


• Provide personalized guidance and support to enhance members’ digital literacy.


• Work closely with our members to help them understand and utilize technology to improve their health and wellness.


• Collaborate with the NudgHub™/mDoc leadership team to create an environment that reflects the values of mDoc Healthcare, including respect for members and team members.


• Ensure optimal member-centered care and experience, prioritizing the needs and responses of members.


• Be data-driven, constantly assessing and responding to members' needs based on data insights.


• Demonstrate initiative, willingness to learn and grow, and add value to a startup company focused on health and wellness improvement.

Requirements:

• Comfortable with technology, digital apps, and web platforms.


• Ability to support and respond to the needs of groups of individuals.


• Adaptable and responsive to changing member needs.


• Strong interpersonal and communication skills.


• Fluent in English, Pidgin, and Yoruba.


• Passionate about improving health and wellness in sub-Saharan Africa.


• Previous experience in a similar role or in the health/technology sector is a plus.