• Application Deadline: Sat, 30 Nov 2024 00:00:00 GMT
• Position: IT Personnel



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 - 5 years



• Location Lagos




• City Surulere




• Job Field ICT / Computer 
  
  

Responsibilities

• Monitor and maintain the computer systems and networks of an organisation and provide technical support to its users


• As an IT technical support officer, you'll install and configure computer systems, diagnose hardware and software faults and solve technical and application problems, either over the phone or in person.


• Applying technical knowledge related to computer hardware or software.


• Support specialist, help desk operator, maintenance engineer and technician.


• Computer networks - installing, configuring and maintaining computers in large organisations


• Desktop support - providing direct user assistance


• Contract hardware maintenance - working for a business with contracts to maintain and repair computer hardware


• Keep computer systems running smoothly and ensure users get the maximum benefit from them


• Install and configure computer hardware operating systems and applications


• Provide support in a face-to-face capacity, over the phone or via remote desktop software, helping staff or clients set up systems or resolve issues


• Troubleshoot system and network problems, diagnosing and solving hardware or software faults


• Replace parts as required


• Follow diagrams and written instructions to repair a fault or set up a system


• Support the roll-out of new applications


• Set up new users' accounts and profiles and deal with password issues


• Respond within agreed time limits to call-outs


• Work continuously on a task until completion (or referral to third parties, if appropriate)


• Prioritise and manage many open cases at one time


• Rapidly establish a good working relationship with customers and other professionals, such as software developers


• Test and evaluate new technology


• Conduct electrical safety checks on computer equipment.

Requirements

• Candidates should possess B.Sc Degrees with 3 - 5 years relevant work experience.