• Application Deadline: Wed, 27 Nov 2024 00:00:00 GMT
• Position: Tele-Loan Collection Officer (Contact Center)



• Job Type Full Time



• Qualification Secondary School (SSCE)



• Experience



• Location Lagos




• City Ikeja




• Job Field Customer Care  , Sales / Marketing / Retail / Business Development 
  
  

Job Responsibilities

• Manage and review the debtors’ list to identify overdue payments.


• Contact customers via phone to remind them of due payments and offer assistance with repayment options.


• Build rapport with customers and maintain open communication until debts are cleared.


• Maintain accurate records of all customer interactions and recovery activities.


• Update payment records to reflect settled debts and avoid unnecessary follow-ups.


• Support businesses in reducing debt defaults to sustain operations.


• Respond to customer queries and concerns professionally.

Job Specifications

Qualifications:

• Minimum of SSCE / NCE / OND / HND.


• Previous experience in tele-sales or customer service is an advantage.


• Must not exceed 30 years of age.


• Strong communication skills in English.

Requirements:

• Basic knowledge of sales techniques and financial products.


• Strong verbal communication, active listening, and persuasion skills.


• Ability to work independently and in a team-oriented, target-driven environment.


• Self-motivated with a results-driven mindset.

Salary and Benefits

• Salary: N80,000 - N120,000 / month.


• Net Salary: Highly competitive salary from 100k and above


• Probation: Salary increment after three months


• Perks: Free lunch provided on weekends (during overtime shifts).