• Application Deadline:
• Position: Technology Operations Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 4 years



• Location Lagos




• Job Field ICT / Computer 
  
  

Key Duties and Responsibilities

• Establish the needs of users and monitor user access and security


• Carry out capacity planning


• Monitor performance and manage parameters to provide fast responses to front-end users.


• Consider both back-end organisation of data and front-end accessibility for end-users.


• Install and test new versions of the database management system (DBMS)


• Maintain data standards, including adherence to the Data Protection Act


• Managing database access and permissions


• Manage the security and disaster recovery aspects of databases.


• Review and manage database security, integrity, and backup procedures


• Communicate regularly with technical, applications and operational staff to ensure database integrity and security


• Maintain & Monitor data warehouse


• Provide Level 2 production support and manageincident resolution against established SLAs


• Maintain and update application configuration including user security as needed to meet the business requirements


• Manage service requests to fulfill business and product support requests


• Plan and ensure timely housekeeping and Infrastructure maintenance activities to support applications


• Create/update support procedures and ensure proper maintenance of standard operating procedure (SOP)


• Ensure that local application solutions are implemented and supported in line with Corporate IT standards and governance principles


• Manage IT staff by recruiting and training employees, communicating job expectations, and monitoring performance


• Monitor daily operations of IT systems, including server hardware, software, networks and operating systems.


• Coordinate technology installations, upgrades, and maintenance


• Select and purchase new and/or replace hardware and software, when necessary


• Test, troubleshoot, and modify information systems so that they operate effectively


• Generate performance reports for operating systems


• Ensure all IT activities are performed within the parameters of applicable policies, regulations & best practices


• Install new upgrades for hardware and software


• Develop data backup systems and disaster recovery contingencies


• Evaluating technology risks in order to develop a network disaster recovery plan and backup procedures


• Stay up-to-date with advances in technology and industry best practices


• Work closely with the Head of Information Technology

Key Requirements

Education and Work Experience:

• Bachelor’s Degree in a relevant subject such as Computer Science, Software Engineering, Electronic Engineering, Mathematics, Physics, or related discipline


• Professional DBA certification


• Minimum of Four (4) years DBA experience in a reputable organisation.


• DevOps and Agile methodologies


• Experience of managing large teams including outsourced and offshore resource


• Experience of virtualized environments including Azure


• Proven experience in managing IT infrastructure and services


• Experience with computer networks, network administration, and network installation


• Proficient in computer hardware, cabling installation and support, wireless technology applications and interface, and IT security


• Proficient in Microsoft Windows software, including server, office, and exchange.


• Management and leadership skills


• Multi-tasking and time-management skills, with the ability to prioritize tasks.


• Highly organized and detail-oriented


• Excellent analytical and problem-solving skills.

Skills and Competencies:

• A good knowledge of Information Security & Data Privacy such as the Data Protection Act, ISO 27001, etc.


• Excellence technical skills


• Very good written communication


• Proactive and highly organized, with strong time management and planning skills and a proven ability to multi-task.


• A logical approach to work


• The ability to prioritise tasks


• A service-oriented individual


• Business awareness and understanding of business requirements of IT


• 100% total compliance of staff with company IT & email policies, procedures, processes and SLAs


• Backlog of risk vulnerabilities handled first time correctly


• Number of locking/blocking/deadlocking


• Number of security breech reported as a request of SQL injection attack, etc.


• Number of repeated exceptions, frequency of occurrence and probable magnitude of impact


• Number of capacity planning & maintenance report


• Number of failed jobs


• 99.999% uptime & availability.