Waitress / Waiter at Precious Palm Royal Hotel

Job Overview

Location
Lagos, Kogi
Job Type
Full Time
Date Posted
12 days ago

Additional Details

Job ID
109503
Job Views
27

Job Description






Job Summary




  • Provide exceptional dining service by taking orders, serving food and beverages, and ensuring guests have a memorable experience.

  • Maintain a clean, welcoming dining environment while adhering to service standards and hospitality protocols.



Key Roles & Responsibilities

Guest Service:




  • Greet guests warmly and present menus.

  • Provide menu recommendations and answer guest inquiries.

  • Take accurate food and beverage orders and relay them to the kitchen or bar.



Order Delivery:




  • Serve meals and drinks promptly and professionally.

  • Ensure orders are complete and meet quality standards before serving.



Table Management:




  • Set up, clean, and reset tables as needed.

  • Monitor and maintain cleanliness in the dining area throughout service.



Customer Satisfaction:




  • Address customer concerns or complaints with professionalism.

  • Provide prompt solutions or escalate issues to supervisors when necessary.



Billing and Payments:




  • Present bills, process payments, and provide accurate change.

  • Maintain accurate records of transactions and sales.



Compliance and Safety:




  • Follow health, hygiene, and safety protocols at all times.

  • Adhere to company service standards and regulations.



Team Collaboration:




  • Work with kitchen and bar staff to ensure seamless service.

  • Assist colleagues when needed to maintain smooth operations.



Product Knowledge:




  • Stay informed about the menu, daily specials, and promotions.

  • Participate in training and development programs as required.



Inventory and Supplies:




  • Monitor and report low-stock items to ensure service readiness.



Other Duties:




  • Perform any additional tasks assigned by supervisors or management.



Qualifications




  • Interested candidates should possess an OND qualification with 1-2 years experience.



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