• Application Deadline: Sun, 29 Dec 2024 00:00:00 GMT
• Position: Front Office Porter Kubwa



• Job Type Full Time



• Qualification BA/BSc/HND , NCE , OND



• Experience 3 - 6 years



• Location Abuja




• Job Field Hospitality / Hotel / Restaurant 
  
  




• Salary Range ₦30,000 - ₦50,000/month
  
  

Main function: 

First impression/Guest Luggage/Guest check in

Reports Directly to: Front office Manager

RESPONSIBILITIES 

• As a Porter, you will provide exceptional customer service to Guests, especially as service affects laundry and the transferring and storing of luggage to rooms. 


• Offer consistent, high standard service and assistance to Guests and maintain a lobby presence that offers courteous and attentive service.


• Interact with Guests and contribute to the first impressions of guests. 


• Ensure that individual guest and Groups receive fast, efficient and friendly service.


• Ensure you communicate any guest feedback to the management & appropriate department. 


• Assist with room moves and luggage deliveries and always man the Front Door, following all standard operating procedures.


• Ensure laundry support is provided when required by guest.


• Provide room service for guest and also clear guest plates from time to time.


• Answer calls in the absence of the receptionist.


• Present yourself in a professional way as possible.


• Take guest for room shows explaining each facility in the room.


• Handle check out operations by ensuring every lost but found items are brought to the notice of the management.


• During check out, check the rooms properly for any spoilt items.


• Ensure the front office is clean and free from clutter at all times.


• Clean the reception area, sweep, mop floors and vacuum carpets.


• Fix minor technical issues, like changing bulbs and providing room support.


• Report damage in guest rooms, call technicians and monitor repairs until completion.


• Monitor generator operations by making sure the security team know when to switch on/off at appropriate times.


• Any other extra responsibility as may be assigned by the management.


• Water the flower,