Job Description
Role Overview
As the Business Development Manager, you will play a critical role in expanding Kuda’s merchant network and driving the adoption of KudaPOS. This role require a strategic thinker with a hands-on approach to build relationships, manage teams, and deliver measurable results. You will lead efforts to establish KudaPOS as a preferred payment solution for merchants across Lagos, working closely with internal teams and external partners to achieve this goal.
Key Responsibilities
Merchant Network Expansion
- Establish and build out a robust merchant network for KudaPOS within Lagos.
- Identify new market opportunities and onboard merchants in various sectors, including retail, FMCG, hospitality, and e-commerce.
- Create and maintain relationships with agents, aggregators, and merchants to ensure long-term engagement.
Management and Training
- Manage and oversee a team of over 20 field agents and business development executives.
- Develop and deliver training programs for BDEs, merchant agents, and other team members to ensure a deep understanding of KudaPOS and its benefits.
- Conduct induction training and provide ongoing support to team members.
Sales and Customer Engagement
- Drive awareness and educate merchants and customers on the features and benefits of KudaPOS.
- Ensure merchants attract customers to use KudaPOS by providing strategic guidance and support.
- Collaborate with merchants to identify pain points and offer tailored solutions.
Performance Monitoring and Reporting
- Set sales targets and develop strategies to meet and exceed them.
- Provide weekly performance reports and market insights to management.
- Track team performance and ensure alignment with organizational goals.
Market Development and Strategy
- Coordinate and maintain relationships with agents, aggregators, and merchants.
- Leverage networking opportunities to create new business partnerships and onboard additional agents/merchants.
- Develop and execute strategies to increase sales volume and market share.
Process Improvement and Collaboration
- Adopt a team-oriented approach to work with internal teams and external stakeholders.
- Collaborate with marketing, operations, and customer success teams to streamline processes and enhance merchant satisfaction.
Requirements
Qualifications and Experience
- Bachelors degree in Business Administration, Marketing, or a related field.
- 3 years of experience in business development, sales, or merchant acquisition, preferably in fintech or financial services.
- Proven track record of managing and training sales teams to achieve sales targets.
- Demonstrated ability to onboard and manage a large network of merchants.
Key Skills
- Strong leadership and team management skills.
- Excellent communication and negotiation abilities.
- Proficiency in using CRM tools and Microsoft Office Suite.
- Analytical skills with the ability to use data to drive decision-making.
- Strategic thinker with a results-oriented mindset.