Information Technology Officer at Dangote

Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
11 days ago

Additional Details

Job ID
109991
Job Views
34

Job Description






Job Summary



Provide hands-on technical support on all IT related issues to end users at DCT,Ibese.



Responsibilities




  • Serve as the primary contact for all IT-related issues to end users in DCT, Ibese.

  • Provide first-level support on all IT-related issues and escalate more technical problems to appropriate second-level/expert support teams within the Group IT function.

  • Follow up with second-level/expert support teams to ensure prompt resolution of escalated faults/requests and handle communication between the end user and expert support teams.

  • Communicate the resolution of faults to the end user/request initiator.

  • Provide input to relevant IT teams on possible enhancements to existing systems, based on user feedback.

  • Ensure consistent operation and uptime of client networks, including routers, servers, switches, firewalls, VPNs, and other network components.

  • Install, configure, and maintain computer hardware, software, and network systems.

  • Diagnose, troubleshoot, and resolve technical issues, including deployment and debugging of new hardware and software.

  • Document all relevant activities, including maintenance, troubleshooting, client interactions, and IT assets.

  • Manage user accounts, passwords, and permissions.

  • Implement and enforce IT policies, procedures, and standards to ensure compliance and security.



Requirements



Education




  • Bachelor’s degree or its equivalent in Computer Science, Information Technology, Computer Engineering, or a related discipline.



Work Experience: 3 to 5 years of relevant work experience.



Skills




  • Analytical skills for identifying and addressing IT-related problems and challenges.

  • Ability to install, configure, and maintain IT hardware (computers, servers, routers, etc.) and software (operating systems, applications, etc.).

  • Knowledge of networking protocols, troubleshooting, and network security.

  • Provide clear and understandable technical support to non-technical users



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