• Application Deadline: Fri, 20 Dec 2024 00:00:00 GMT
• Position: Supermarket Floor Supervisor



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Abuja




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Responsibilities

• Manage transactions with customers using cash registers


• Oversee cashiers, shelf attendants, porters, cleaners and security staff


• Keep and monitor records of sales and employee performances


• Scan goods, weigh goods and ensure prices are accurate


• Collect and record customer's cash payments


• Record information about customer purchases in the ERP inventory system by scanning or manually entering the item information into the system.


• Taking a tally of the till when required during a shift and producing transaction reports


• Balancing the till at the end of the day and maintaining an accurate cash register


• Asking customers about their shopping experience for exceptional customer service.


• Accurately using specific till technology such as registers, ERP systems, scanners, weight scales, credit/debit card terminals


• Accurately issue receipts to customers after each sale, refunds, change or tickets


• Redeem stamps and coupons


• Cross-sell products and introduce new ones


• Resolve customer complaints, guide them and provide relevant information


• Greet customers when entering or leaving the store and maintain all customer service standards as prescribed by the Employer and customarily applicable to your role


• Manage objections and handle customer enquiries, queries, comments and complaints


• Training new staff members and schedule shifts


• Maintain clean and tidy checkout areas


• Work with the management team to implement measures to avoid stock damages, pilferages, theft and wastage.


• Investigate market trends and offer products that would appeal more to customers


• Monitor shelf stock and product displays and the general appearance of the store


• Track transactions on balance sheets and report any discrepancies


• Bag items, box or gift-wrap packages etc as required by the customer and the Employer


• Handle merchandise returns and exchanges


• Any other duties as may be assigned.