Job Description
YOUR MISSION
In Glovo, we want to change the way consumers buy groceries, and we believe that if we want to revolutionize the industry, we need to deliver a WOW experience to our clients. To reach this WOW effect you will be managing and coordinating one of our darkstores focusing on safety, quality, customer experience, productivity, and fun. On a daily basis, you can expect to:
- Ensure a safe work environment for all of your team
- Review the work forecasts and determine productivity requirements to produce during the day to meet the overall building objectives.
- Proactively identify and lead process improvement initiatives
- Balance labor, ensuring that you are operating a balanced and efficient Micro Fulfillment Center while meeting all production goals
- Embrace a start-up mentality and emphasize Glovos’ Core Values
- Control inventory levels and make orders accordingly
THE JOURNEY
- Responsible for at least one Micro Fulfillment Center.
- You are responsible for ensuring that you have properly trained people and that their needs are addressed so they can focus on their jobs.
- Motivating, coaching, reporting, and providing feedback on pickers’ performance continuously.
- Coordinate physical and virtual workflows, or flow of orders and materials to ensure products are dispatched on time.
- Allocate labor, lead meetings, direct and assign job duties for pickers.
- Perform in-depth problem-solving in all areas to ensure successful and continuous operations.
- Report and escalate systemic issues to management as necessary and in a timely manner
- Review and update Standard Operating Procedures according to Glovo best practices
- Fully understand processes and daily goals, and make recommendations to improve performance
- Identify, address, and resolve safety hazards within the Micro Fulfillment Center.
- Perform administrative duties, and additional functions, as needed and determined by management
- Work closely with other teams (HR, Category Management, Finance, Facility contractors, Safety Manager, LiveOps...) to create and implement initiatives.
WHAT YOU WILL BRING TO THE RIDE
- 1-2 years of relevant experience as a shift leader in retail
- Good communicator and motivator
- Problem-solving skill
- Good logical reasoning
- People management skills (team of 5-10)
- Prioritization and execution excellence
- Working knowledge of Six Sigma tools and Lean techniques is preferrable.