Job Description
Job Description
Assist the Housekeeping Manager in all aspects of provided services.
- Facilitate an environment to enhance Team recruitment and retention.
- Provide supervision and direction for all team members in the housekeeping department.
- Examine rooms, halls, and lobbies, and report any maintenance concerns to the supervisor.
- Keep utility and storage rooms in clean and orderly condition. Complete any special tasks assigned by management.
- Provide assistance for Weekly and Monthly Training and for the coordination of team training and functions.
- Handle all unusual requests and immediate guest concerns, and notify the proper personnel.
- Complete weekly inventory to ensure all guest's products, amenities, and supplies are at par level.
- Assist with interviews, hire, and train new team members as well as appraise performance, reward, coach, and counsel team members
- Make recommendations to help improve housekeeping services within the organization
- Responsible for issuing work equipment and supplies to the housekeeping staff/workers.
Requirements and skills
- Proven work experience as an Administrative Officer, Administrator or similar role
- Solid knowledge of office procedures
- Experience with office management software like MS Office (MS Excel and MS Word, specifically)
- Strong organization skills with a problem-solving attitude
- Excellent written and verbal communication skills
- Attention to detail
- Must have excellent interpersonal skills to be able to get along well with co-workers and customers/clients
- Must be willing and able to work as part of a team or even lead a team when called upon to do so
- Must have good coordination and organizational abilities
- Must be someone that is trustworthy/honest.
- Must be proactive in carrying out assigned duties
- Must have good time management abilities
- Must be good at decision making
- Must have a good knowledge of customer service principles
- Must have relevant experience in housekeeping (preferably in a supervisory role).