• Application Deadline:
• Position: Data Analyst - Customer Service



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• City Ikeja




• Job Field Data, Business Analysis and AI 
  
  

DUTIES AND RESPONSIBILITIES:

• Monitoring and analyzing key performance indicators such as connection rate and satisfaction rate ect.;


• Motivates, guides, and mentors team members to exceed goals and creates a positive environment on a day-to-day basis;


• Communicates team goals, project updates, and staff performance with the management team;


• Creates an atmosphere centered on delivering superior customer service at all times


• Provide analysis reports of the performance of the customer service team;


• Advises management in hiring and termination decisions when necessary;


• Oversees work quality and verifies satisfactory meeting of company standards;


• Works with management team to set and evaluate projects and overall goals;


• Tracks and records the service goal, employee development, and department records and statistics.

QUALIFICATIONS:

Language Proficiency:

• English and/or Mandarin

Education:

• Bachelor’s degree in Business Administration, Operations Management, Economics, or a related field.

Experience:

• Proven experience in operations analysis, process improvement, or a related role.


• Experience working in or with Mandarin-speaking regions is preferred.

Skills:

• Strong analytical and problem-solving skills.


• Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau).


• Excellent communication and interpersonal skills.


• Ability to manage multiple tasks and projects simultaneously.


• Attention to detail and strong organizational skills.