Working with the HR department to implement Staff incentive
Ensuring reports are sent to appropriate channels as at when due.
Develop plans and tactics to achieve and exceed daily sales targets
Provide individuals with development training to maximize their skills
Ensure front counter procedures are being used consistently by all staff
Seek and suggest ways to reduce waste and operational costs of the restaurant
Ensure orderliness among staff and ensuring all staff are executing their duties on time and that all Staff including new ones are in compliance with company policies
Monitor Inventory to ensure that food supplies and restaurant essentials are adequate
Develop and implement methods of improving customer satisfaction through excellent service
Oversee the general activities of the restaurant during your shift and proper handover to the next shift.
Manage absence and disciplinary issues, and escalate to the Human Resources department.
Resolve customer’s complaints professionally and review customer’s surveys
Maintaining food quality standards by ensuring products delivered from the production floor are in line with the company's standard
Oversee food production, storage and presentation to ensure compliance with food, hygiene, health and safety regulations/guidelines.
Training staff to follow restaurant procedures, and champion learning and development training to improve team productivity and maximize their skills
Keep abreast of local competition and develop plans to retain customers by managing the implementation of local sales-building programs through constant promotion and marketing.
Expected Reports
Daily Operational Report
Weekly Staff Attendance
Candidates should stay within VICTORIA ISLAND or its environ